Industrialize Business and Operations
To support new revenue opportunities and business models, communication service providers (CSPs) need flexible and automated operations to increase speed and agility and to reduce operational expenses (OpEx). The traditional approach of adding an Operations Support System (OSS) and sometimes Business Support System (BSS) silo per service or technology is not sustainable. Neither are manual provisioning, manual updating of multiple databases, spreadsheets for tracking and customized, one-off processes. These error-prone tasks take too much time and add too much overhead. They do not provide the governance, transparency and tracking required for successful business partnerships. They also do not support the need for speed and low overheads that new services and applications require.
Enabling thousands of new services, partners and applications while providing high Quality of Experience (QoE) requires a holistic, industrialized approach.
Business and Operations Enablement (BOE) is Alcatel-Lucent's approach for planning, simplifying and industrializing the business and operations systems and processes to support a CSP's business transformation. This fosters development of new revenue sources, higher utilization of networks, improved cloud experiences, and working with applications and content providers (ACPs) to introduce new and unique applications. These services help CSPs address legacy challenges and implement Application Enablement, LTE, Cloud and Multimedia solutions to improve their success in the application and content value chains.
BOE industrializes operations across CSP solutions in a High Leverage Network™
BOE Services focus on three key areas:
Consulting: Working collaboratively with our clients, Alcatel-Lucent assesses the best-fit business models, evaluates core assets that can be exposed to support innovative new applications, and leverages Alcatel-Lucent’s experience in operations transformation and managed services to consolidate silos and plan for industrialization.
Operations Enablers: Many CSPs wish to establish APIs for safely exposing back-office functional and management services to provide new revenue sources and increased agility. In addition to network enablers such as location and presence, CSPs can provide significant value by exposing their operations capabilities to support end users or for a wholesale/retail model. Alcatel-Lucent helps CSPs expose the right sets of operations enabler APIs and perform OSS/BSS enhancements as needed, in a secured and multivendor environment.
Dynamic Management:Industrialization delivers a streamlined, efficient approach to managing partners, applications and assets. Alcatel-Lucent employs the concept of dynamic management to establish industrialization, where the OSSs/BSSs are essentially self configuring for each new service, application or partner that is onboarded through a pre-configuration of operational models and templates. Dynamic management is achieved by applying industry best practices and tools, including the incorporation of security and governance. This adds speed, visibility and control while avoiding an OpEx explosion.
Begin the transformation
Industrialization with high QoE goes beyond system requirements; it addresses the people, processes and metrics across the full lifecycle, from service introduction to service retirement. With years of experience in helping CSPs transform their operations and networks, Alcatel-Lucent provides a wide range of services to help transform the CSP's network and business operations in support of new business models, services and applications.
